Privacy Policy

Effective date: March 9, 2026

Our Commitment

Privacy is part of product quality. LockboxHQ is built to help real estate operators capture and manage leads with clear controls, strong access boundaries, and practical data safeguards.

What We Collect

Depending on how you use the platform, we may collect:

• Account details (name, email, login/session identifiers).
• Lead data you submit or import (identity fields, source, notes, stage, reminders, timeline history).
• System telemetry (logs, errors, device/network metadata) for security and reliability.
• Support communications.

How We Use Data

We use data to operate, secure, and improve the service, including to:

• Process intake submissions, imports, and workflow updates.
• Power pipeline, reminders, and follow-up features.
• Detect abuse, prevent fraud, and protect accounts.
• Troubleshoot incidents and maintain service quality.

SMS and Text Messaging

LockboxHQ enables real estate agents to send SMS messages to leads who have provided their phone number and consented to receive communications through an intake form or other opt-in mechanism.

• How we collect phone numbers: Phone numbers are collected through agent-controlled intake forms. Submission of the form constitutes consent to receive follow-up SMS communications from the agent.
• Types of messages sent: Transactional and relationship-based messages related to real estate inquiries, lead follow-up, appointment reminders, and CRM workflow notifications.
• Message frequency: Message frequency varies based on agent activity and lead engagement.
• Opting out: Recipients can reply STOP at any time to unsubscribe from SMS communications. Reply HELP for assistance. Standard message and data rates may apply.
• No third-party marketing sharing: Phone numbers and SMS consent are never sold or shared with third parties for marketing purposes.

Your Compliance Responsibilities

If you store or message consumer leads, you are responsible for lawful collection and outreach practices, including consent and opt-out handling under applicable law (for example TCPA, CAN-SPAM, DNC, and state privacy rules).

How We Share Information

We do not sell personal information. We may share data with service providers that help run the platform (for example hosting, database, auth, and monitoring vendors), under confidentiality and security obligations.

Retention and Security

We retain data only as long as needed for service operation, security/audit needs, dispute resolution, and legal obligations. We use layered safeguards such as encrypted transport, access controls, and monitoring.

No platform can guarantee absolute security, but we design for strong operational discipline and rapid issue response.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or export personal information. Submit requests through your account support channel.

Children

LockboxHQ is intended for professional use and not directed to children under 13.

Policy Changes

We may update this Privacy Policy. Material updates are reflected with a new effective date and, when appropriate, additional notice.

Contact

For privacy requests or questions, use the support channel linked to your account.